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Yealink RPS upgrade - Printable Version

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Yealink RPS upgrade - Jensen_Yealink - 09-14-2018 02:06 PM

Dear Yealink Customer,

This Email is very important, Please pay your attention.
Please also informed all your partner/reseller.
[Scheduled Maintenance]
Please be informed that Yealink RPS (Redirection & Provisioning Service) system will be taken offline for a two-hour scheduled maintenance on September 14th, 2018. The maintenance involves system upgrade, data migration and security enhancements on RPS core servers to improve overall service reliability. Meanwhile, new domain names will be used for RPS web portal and API access, as an effort to streamline Yealink’s cloud services. Details as follows.

Date & Time
Friday, September 14th, 2018
- 00:00 – 02:00 GMT/UTC +0
- 01:00 – 03:00 CET/UTC +1
- 20:00 – 22:00 EDT/UTC -4, September 13th
- 17:00 – 19:00 PDT/UTC -7, September 13th

System/Service Affected
Downtime: Two hours (as specified above)
During the downtime, RPS servers will be taken offline and all RPS services will be unavailable.

Important Notes
1. After the maintenance, the access URL of RPS web portal and API domain name will be changed to:
- Web portal:
Please modify the server if integration with RPS API.
NOTE: The Domain name for phone to request is not changed.

2. To avoid any service disruption, please whitelist the following domains and/or IP addresses prior to the maintenance:
If you have any concern or question regarding this maintenance, please create a ticket at
Thank you for your attention.

Yealink technical team

RE: Yealink RPS upgrade - Jensen_Yealink - 09-16-2018 01:17 PM

Hi All,

Below are some of other changed:
1/ It will not be abled to add MAC and server directly with VAR account, you can created a user account under your VAR for yourself, then you can do that
The reason why we do it like this is to better cooperate with Yealink cloud management platform. The management platform charged with every account.
2/ The first time login Web portal, it will ask to add the email address. After that, Please use this email address as user name.


RE: Yealink RPS upgrade - Luke Escude - 09-17-2018 03:43 PM

Jensen, it looks like has been down for a few days.