T48G + EHS36 + Sennheiser DW Pro - No Ring Tone - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: Accessories (/forumdisplay.php?fid=28) +--- Thread: T48G + EHS36 + Sennheiser DW Pro - No Ring Tone (/showthread.php?tid=42034) |
T48G + EHS36 + Sennheiser DW Pro - No Ring Tone - miclan - 08-15-2018 03:48 PM Hi Yealink, customer wants to hear a ring tone from the headset on an incoming call. Can't get this to work. Is this supported? Thanks for y answer Miclan RE: T48G + EHS36 + Sennheiser DW Pro - No Ring Tone - knewgent - 08-25-2022 03:04 AM (08-15-2018 03:48 PM)miclan Wrote: Hi Yealink, The EHS36 is one of the more difficult hookswitches to set up, so the issue could be in either how it is plugged in or the settings in the back of the Sennheiser. If you happen to have one of the DW series, you can check out this article to show you how it needs to be set up. One thing that could have easily been missed is moving the first dip switch in the back of the cube down, making sure number 2 is in the up position. If you notice 5 is down, leave it there, as this makes your battery last longer. If you have it set up correctly, you can try a reset of this cord.
If the headset came off of the cube, put it back on to get it synced back up and test. Usually, this will get everything fixed, so I wish you the best of luck! |