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+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: SIP-T26P no audible ring when receiving a call from another extension (/showthread.php?tid=41818)
SIP-T26P no audible ring when receiving a call from another extension - proof - 05-11-2018 01:16 PM
My phone model is SIP-T26P. Calls that come in from the outside will ring on this phone, but calls coming from an internal extension will not produce an audible ring. I can see the call on my screen and pick it up, but I don't hear the phone ringing. Any thoughts on how to correct this?
RE: SIP-T26P no audible ring when receiving a call from another extension - Evan_Yealink - 05-30-2018 06:05 AM
Dear Proof, good day!
This is Evan from Yealink Support Team, nice to know you!
For this issue, please try to disable the Distinctive Ring Tones feature.
To configure it: In phone web side, please make sure that “Distinctive Ring Tones” under Account-> Advanced is Disabled.
[attachment=5002]
Please help test and let me know the result. If not help, please reproduce it and offer us the diagnosis files(level 6 local log / pcap / config.bin). Below is the FAQ about how to get them:
http://support.yealink.com/faq/faqInfo?id=708
Note: Please offer us internal number and external number case. Then we can make a comparison. Thanks for your kind help!
Best Regards,
Evan You