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T46S - Caller ID not showing number, only name - Printable Version

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+--- Thread: T46S - Caller ID not showing number, only name (/showthread.php?tid=41742)



T46S - Caller ID not showing number, only name - Matthew74 - 04-24-2018 05:23 PM

I have a T46S phone that I just configured and it is only showing the name, not the number when a call comes in. I looked up how to adjust this and found info that says I should log into the web page for the phone and go to settings->Advanced. But there is no advanced option under settings.

Where can I change this?

Thanks


RE: T46S - Caller ID not showing number, only name - Samuel_Yealink - 04-26-2018 02:09 AM

Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang


RE: T46S - Caller ID not showing number, only name - Matthew74 - 05-04-2018 06:06 PM

(04-26-2018 02:09 AM)Samuel_Yealink Wrote:  Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

I do not have any options for Call Display under the settings tab


RE: T46S - Caller ID not showing number, only name - Samuel_Yealink - 05-07-2018 02:33 PM

(05-04-2018 06:06 PM)Matthew74 Wrote:  
(04-26-2018 02:09 AM)Samuel_Yealink Wrote:  Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

I do not have any options for Call Display under the settings tab

Dear Customer,

What is your firmware numder on the phone, probably you need to upgrade the firmware.

http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=143

Kind Regards
Samuel Wang


RE: T46S - Caller ID not showing number, only name - Matthew74 - 05-07-2018 06:59 PM

(05-07-2018 02:33 PM)Samuel_Yealink Wrote:  
(05-04-2018 06:06 PM)Matthew74 Wrote:  
(04-26-2018 02:09 AM)Samuel_Yealink Wrote:  Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

I do not have any options for Call Display under the settings tab

Dear Customer,

What is your firmware numder on the phone, probably you need to upgrade the firmware.

http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=143

Kind Regards
Samuel Wang


Is that the version that supports skype for business?


RE: T46S - Caller ID not showing number, only name - Samuel_Yealink - 05-08-2018 06:06 PM

Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang


RE: T46S - Caller ID not showing number, only name - Matthew74 - 05-08-2018 09:42 PM

(05-08-2018 06:06 PM)Samuel_Yealink Wrote:  Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

I'll post it as soon as I get a chance.

What I do get for the caller ID display is the name. It just scrolls across. The number never appears though.

I'm using firmware 66.9.0.42 - just want to make sure that is correct and most current.

Thanks


RE: T46S - Caller ID not showing number, only name - Samuel_Yealink - 05-10-2018 04:41 PM

(05-08-2018 09:42 PM)Matthew74 Wrote:  
(05-08-2018 06:06 PM)Samuel_Yealink Wrote:  Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

I'll post it as soon as I get a chance.

What I do get for the caller ID display is the name. It just scrolls across. The number never appears though.

I'm using firmware 66.9.0.42 - just want to make sure that is correct and most current.

Thanks

The latest is 66.9.0.44.
http://sfyms.yealink.com/?ShareToken=7D4539CC9183D5975640BA36099E1D3955E263E1

KR
Samuel Wang


RE: T46S - Caller ID not showing number, only name - Matthew74 - 05-11-2018 12:42 AM

(05-10-2018 04:41 PM)Samuel_Yealink Wrote:  
(05-08-2018 09:42 PM)Matthew74 Wrote:  
(05-08-2018 06:06 PM)Samuel_Yealink Wrote:  Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

I'll post it as soon as I get a chance.

What I do get for the caller ID display is the name. It just scrolls across. The number never appears though.

I'm using firmware 66.9.0.42 - just want to make sure that is correct and most current.

Thanks

The latest is 66.9.0.44.
http://sfyms.yealink.com/?ShareToken=7D4539CC9183D5975640BA36099E1D3955E263E1

KR
Samuel Wang


Thanks for the help. I've realized now that the number does appear (maybe the latest firmware change it, I'm not sure). It is very difficult to read though since the colors aren't so clear. Is there any way to customize that?


RE: T46S - Caller ID not showing number, only name - Samuel_Yealink - 05-11-2018 04:04 PM

Hi Matt,

Can you please send a picture of it, I'd like to see if it is different from standard.

KR
Samuel