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+-- Forum: Dect Phone Series (/forumdisplay.php?fid=6)
+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: cannot transfer calls to every W52H handheld (/showthread.php?tid=41727)
cannot transfer calls to every W52H handheld - Basylnk - 04-18-2018 10:59 AM
Hi All,
it's not possible to transfer calls to all of the handhelds on the W52P. Only the first. Situation is like this:
- One T42G with 1 line/SIP account. (name of the phone is 200)
- Second there is a W52P with 1 line/SIP Account and with 3 W52H handhelds. (name of the phones are 201, 202, 203)
All 4 telephones can receive and make a call.
When it comes to transferring calls the following happens:
I can transfer calls from any phone (200, 201, 202, 203) to 200 and 201. But I cannot transfer any call to 202 and 203. The line is disconnected if I do that.
So:
from 200 I can transfer to 201. Not to 202, 203
from 201 I can transfer to 200. Not to 202, 203
from 202 I can transfer to 200, 201. Not 203.
from 203 I can transfer to 200, 201. Not 202.
It is a weird situation because even for the base station with the 3 handhelds alone I cannot transfer calls.
How can I make sure that the handhelds 202 and 203 are in the telephone pool so I can transfer calls to them?
RE: cannot transfer calls to every W52H handheld - anonymous1695900204539 - 04-23-2018 07:21 AM
Dear Customer,
We will follow up your issue in below Ticket:
https://ticket.yealink.com/index.php/bug/66212
BR
Yealink Support