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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: T27G no longer option to transfer call during ringing state (/showthread.php?tid=41707)
T27G no longer option to transfer call during ringing state - DmitryTsyganov - 04-13-2018 12:50 PM
Hello,
I upgrade T23G to firmware version 83 and run into a problem that transfer option is no longer available during a ringing call. Could you please suggest how i can fix this?
Thanks in advance,
Dmitry
RE: T27G no longer option to transfer call during ringing state - Travis_Yealink - 04-16-2018 11:16 AM
(04-13-2018 12:50 PM)DmitryTsyganov Wrote: Hello,
I upgrade T23G to firmware version 83 and run into a problem that transfer option is no longer available during a ringing call. Could you please suggest how i can fix this?
Thanks in advance,
Dmitry
Hi Dmitry,
Do you try to downgrade the firmware back to the previous one and test again? May I know what's the previous firmware version?
Please provide the trace files for further analysis:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=707
By the way, for the issue report, it's suggested to use our Ticket system, more information, please refer: http://support.yealink.com/faq/faqInfo?id=703
Any question, freely to let me know.
Regards,
Yealink_Travis