Problem with alert BLF in T27P - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: Phone specific topic (/forumdisplay.php?fid=12) +---- Forum: T2xP Series (/forumdisplay.php?fid=21) +---- Thread: Problem with alert BLF in T27P (/showthread.php?tid=41517) |
Problem with alert BLF in T27P - hercross - 02-01-2018 11:13 AM Hi, I have 2 T27P with the last firmware. I have enable alert BLF, and it was working fine, but sinde a few days, doesn't works, when I pickup to capture, when I have incoming calls, I see in the screen the call and I can press capture. I capture the call, but inmediately, hangup.. If I do the same, but instead of press capture, I press the key (blf), works.. If I press capture code, works. Olny fails with capture key from alert blf screen. It start to fail when I added a new phone in the PBX, I have no change in the phones, or in the configuration of my PBK.. Any ideas? Any test I can to do? Thanks RE: Problem with alert BLF in T27P - Evan_Yealink - 02-02-2018 03:23 AM Hi Hercross, This is Evan from Yealink Support Team, it is glad to answer to this question for you! Thank you, now all the scenario is clear. But I need your help to reproduce this issue and feedback with pcap, config.bin and syslog(level 6), then I can do further analyzing at my side. Below is the FAQ about how to get the traces: http://support.yealink.com/faq/faqInfo?id=707 Note: I need two analyzing files, one time is using with capture key from alert blf screen, another time is using with press the key (blf). Then I can make a comparison. Looking forward to hearing from you! Best Regards, Evan You RE: Problem with alert BLF in T27P - hercross - 02-02-2018 01:22 PM Hi Evan.. Thanks for answered to me.. Ok, I'm gonig to get traces and I'll send you, ok? Thanks RE: Problem with alert BLF in T27P - Evan_Yealink - 02-06-2018 08:46 AM (02-02-2018 01:22 PM)hercross Wrote: Hi Evan.. Hi Hercross, Please send these files to my email evan@yealink.com . Thanks! Best Regards, Evan You RE: Problem with alert BLF in T27P - hercross - 03-01-2018 05:44 PM Hi Evan.. Thanks.. Today I'd tried to get the traces, but it works.. If fails again, I'll get the traces and I'll send it to you, ok? Thanks for all!! RE: Problem with alert BLF in T27P - Evan_Yealink - 03-01-2018 05:58 PM (03-01-2018 05:44 PM)hercross Wrote: Hi Evan.. Thanks.. Hi Hercross, OK. Please don't hesitate contact us if anything we can do to benefit you. Best Regards, Evan YOU |