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+---- Thread: Can't get call pickup groups to work (/showthread.php?tid=4145)
Can't get call pickup groups to work - Firewall - 07-22-2015 09:17 AM
Hi, using T22P phones on a MyPBX U100, and I can't work out how to do call pickup groups!
Are they handled purely through the phone, or is it linked to config in the PBX somehow?
I've setup the following:
• Account / Advanced / Group Call Pickup Code: *99
• DSSKey: LineKey1=Group Pickup, Value = *99, Line = Line1
• Features / Call Pickup:, Group call Pickup = Enabled; Group Call Pickup Code = *99
But when a phone is ringing and I dial *99, I get the following message on the phone: " Address Incomplete".
Thanks
RE: Can't get call pickup groups to work - James_Yealink - 07-22-2015 10:23 AM
Hello,
The feature is related to PBX server.
Firstly, please make sure that the code is correct.
Then, make sure that these phones are placed in a same group.
Finally, when a phone is ringing, you just need to dial out the group pickup code to answer in other phone. It's not necessary to configure the code in DSSKey.
Regards,
james
RE: Can't get call pickup groups to work - Firewall - 07-22-2015 10:38 AM
Hmm, the setting is in the PBX, under extensions. Set all to a pickup group number, and then *4 to pickup a ringing phone.