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+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T46 Phones offline at once (/showthread.php?tid=41292)
T46 Phones offline at once - muyousif - 11-13-2017 05:45 PM
My phones went offline at once without any obvious reason. Can you please check attached file of phone log and give me some guideline?
Thanks,
RE: T46 Phones offline at once - Travis_Yealink - 11-16-2017 09:15 AM
(11-13-2017 05:45 PM)muyousif Wrote: My phones went offline at once without any obvious reason. Can you please check attached file of phone log and give me some guideline?
Thanks,
Hi,
Would you please check:
1. how often the issue happens?
2. how many phones have the same problem?
3. after the account lost registeration, can you go to web interface to enable it maually?
It's suggested to exported the syslog from the server side(see attached guide), and we also need configuration file of the phone.
c. Config.bin
http://support.yealink.com/faq/faqInfo?id=311
Best Regards,
Yealink_Travis