+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: Problem with Custom Softkeys while Talking (/showthread.php?tid=41064)
Problem with Custom Softkeys while Talking - jacobj - 08-15-2017 03:06 PM
We activated Custom Softkeys for our T46Gs and having problems with the keys for call ins while we are on talk now.
Without custom softkeys the keys switch automatically to Call in keys (Answer, Forward, Silence, Reject) while talking with another number.
With custom softkeys activated it stays on the keys for On Talk (Transfer, Hold, Conference, Cancel).
Is it possible have an automatic switch for custom softkeys as well?
RE: Problem with Custom Softkeys while Talking - Johnson_Yealink - 08-16-2017 03:40 AM
Dear Customer,
This is Johnson from Yealink technical support team. Nice to work with you.
For this issue, would you please provide config.bin file for me.
Then I will reproduce this issue on local.
How to export config.bin file on Yealink IP phone, please refer to below link.
http://support.yealink.com/faq/faqInfo?id=313
BR
Johnson
RE: Problem with Custom Softkeys while Talking - jacobj - 08-16-2017 09:09 AM
Hi Johnson,
I sent you an email with config file enclosed.
Tried a scond time hoping you get the the message.
Regards Jacob
RE: Problem with Custom Softkeys while Talking - Johnson_Yealink - 08-28-2017 05:53 AM
Dear Customer,
Now I don't received your email.
For this issue, I advise you send an email to support@yealink.com;
Beside,you can see "attachments" on below side, please add this config,bin file for
us.
BR
Johnson