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+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+---- Forum: T2xP Series (/forumdisplay.php?fid=21)
+---- Thread: Enter SIP Server on phone interface (/showthread.php?tid=40876)
Pages: 1 2
Enter SIP Server on phone interface - afsfwmw90rfj - 05-28-2017 02:27 PM
I have Yealink T20-P phone.
I connected the phone port "internet" to router, and power to powerpack.
I pressed "ok" to view IP address.
When I enter IP address on browser, browser always times out. Does anyone know why this can happen???
So anyway I am entering settings on phone itself.
I enter all details correctly under Settings>advanced>accounts
I must enter "SIP Server". BUT I can only enter numbers, not letters here.
My SIP Domain:Port is sipr.provider.com:56060
So I entered 56060, because I cannot enter letters.
All details are entered. But the result is "Register Failed."
Can anyone suggest why?
Thanks very much.
RE: Enter SIP Server on phone interface - complex1 - 05-28-2017 02:43 PM
Quote:I have Yealink T20-P phone.
I connected the phone port "internet" to router, and power to powerpack.
I pressed "ok" to view IP address.
When I enter IP address on browser, browser always times out. Does anyone know why this can happen???
Hi,
Please reset the phone to factory default* and try again.
*) "Long press the “OK” button on the keypad, the LCD promote “Reset to factory setting?” Choose “OK” to reset the phone."
RE: Enter SIP Server on phone interface - afsfwmw90rfj - 05-28-2017 06:16 PM
Thanks, I have done this.
I entered IP address in browser, and the result is the same. It times out and nothing displays. Any ideas?
Many thanks
RE: Enter SIP Server on phone interface - complex1 - 05-28-2017 08:06 PM
Hi,
Did you use the phone before, without issues, or is it a new one or second hands one?
Can you ping the phone successful on its IP-address?
Does the phone use an IP-address provided by your router (DHCP) e.g. 192.168.xxx.xxx?
Please clear your browser cache or tried a other browser (FF or GC) and try again?
RE: Enter SIP Server on phone interface - afsfwmw90rfj - 05-28-2017 10:07 PM
(05-28-2017 08:06 PM)complex1 Wrote: Hi,
Did you use the phone before, without issues, or is it a new one or second hands one?
Can you ping the phone successful on its IP-address?
Does the phone use an IP-address provided by your router (DHCP) e.g. 192.168.xxx.xxx?
Please clear your browser cache or tried a other browser (FF or GC) and try again?
Hi, thanks for helping.
I did not use phone before. It is new/second hand off Ebay, still has sticker on LCD screen.
What do you mean "ping phone" on IP address?
Yes, IP address is 192.168.x.xxx
I cleared browser cache and used IE. Same problem.
RE: Enter SIP Server on phone interface - complex1 - 05-29-2017 10:02 AM
Quote:What do you mean "ping phone" on IP address?
Hi,
Please open the Windows PowerShell or DOS prompt and type:
"ping <IP-address phone>"
This should result in something like this:
Pinging 192.168.84.61 with 32 bytes of data:
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.84.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
If you don't get this message, I suggest to contact the reseller and swap the phone with a other one.
Probably the phone you have bought is locked.
Hope this helps.
RE: Enter SIP Server on phone interface - afsfwmw90rfj - 05-29-2017 11:23 AM
Thanks. I get the below reply. Is there any way of unlocking the phone?? thanks again.
Pinging 192.168.84.61 with 32 bytes of data:
Reply from 192.168.84.61: Destination host unreachable.
Reply from 192.168.84.61: Destination host unreachable.
Reply from 192.168.84.61: Destination host unreachable.
Reply from 192.168.84.61: Destination host unreachable.
Ping statistics for 192.168.84.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
RE: Enter SIP Server on phone interface - complex1 - 05-29-2017 12:32 PM
Hi,
The IP-address I gave is not real, just for the imaging. (192.168.84.61)
Please use the IP-address shown in the phone display.
If you do a ping to the phone and you get "Destination host unreachable" will say the phone does not response to the ping request because it is broke or the IP-address is wrong.
Are you sure you use the right address?
Unlocking the phone is as far as I know only possible by the previous owner or telecom provider.
But maybe other forum members can help you with this.
RE: Enter SIP Server on phone interface - afsfwmw90rfj - 05-29-2017 01:09 PM
I know, I used the correct IP address.
Thanks for your help anyway, I will ask the forum about unlocking. Such a shame. thanks again.
RE: Enter SIP Server on phone interface - afsfwmw90rfj - 05-30-2017 07:29 PM
Hi, I just realised, I did use the phone before, and I was able to access the IP address on a browser.
Is there any chance I chanced some setting like the MAC address or something, so that now I cannot access the menu on a browser?
Many thanks