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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T46G Display the external number after forwarding (/showthread.php?tid=40870)
T46G Display the external number after forwarding - ghostoll - 05-24-2017 09:11 AM
Hello,
Device 1 forwards an external call via BLF-key to device 2. The internal number of device 1 is displayed on device 2.
If device 1 immediately places the handset on the hook, the internal number on device 2 is still displayed.
Is there a setting that shows the external number on device 2 after the handset is switched on from device 1?
Firmware: 28.81.0.41
Regards
Andy
RE: T46G Display the external number after forwarding - Klaus_Yealink - 05-26-2017 03:13 AM
Hi Andy,
From your description, I think you mean the below scenario:
1. External phone number 1234 call your phone A (internal extension number 1000), phone A ring.
2. you press "forward" key, then press "BLF key" to FW this call to phone B
3. but phone B LCD still show phone A's call id, so you want phone B show call id 1234, am I right?
If yes, I suggest you do the below steps:
1.upgrade to the latest firmware:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=10
2.reset the phone, then test again.
3. if this issue still exist, please try to configure the below sentence:
account.X.refresh_remote_id.enable = 1
(## if you use account 1, please replace x to 1, so it's account.1.refresh_remote_id.enable = 1)
4.if this issue still exist, please help me get the config.bin/level6 log/PCAP file of phone A and phone B, then I will do a further analyze.
About how to get these files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=311
BR
klaus
RE: T46G Display the external number after forwarding - ghostoll - 05-26-2017 10:17 AM
Hi!
Our scenario is somewhat different.
1. External phone number 1234 call your phone A (internal extension number 1000), phone A ring.
2. press "BLF key" to FW this call to phone B
3. but phone B LCD still show phone A's call id, so you want phone B show call id 1234, am I right?
Call ID 1234 should only be displayed if Phone A has hung up.
Upgrade and Reset: OK
I started the Configuration Generator tool. There I find no option
Account.1.refresh_remote_id.enable
How do I add the option?
Andy
RE: T46G Display the external number after forwarding - ghostoll - 06-01-2017 08:59 AM
I did not forget it.
I have now only a week vacation. Then I create the logs.
A solution with "account.X.refresh_remote_id.enable = 1" I have not yet found.
RE: T46G Display the external number after forwarding - ghostoll - 07-18-2017 05:59 AM
Hello Klaus,
I have created the logs. Where can I upload it?
Device 18 has established a call with the number ... 457 and forwarded to device 12 (BLF). Also, when device 18 is hung up, the number of device 18 is displayed at 12.
Andy
RE: T46G Display the external number after forwarding - Klaus_Yealink - 07-31-2017 02:27 AM
you can update in the ticket.
RE: T46G Display the external number after forwarding - ghostoll - 07-31-2017 07:55 AM
I do not understand how. Do not find upload button.
My English is bad. Use Google Translator.
Can I send you this per PM?
RE: T46G Display the external number after forwarding - ghostoll - 08-22-2017 06:48 AM
What do I do now?
RE: T46G Display the external number after forwarding - Klaus_Yealink - 08-30-2017 07:07 AM
Hi Andy,
Sorry for later, you can use auto provisioning feature to do that, About how to do that, please refer to below guide:
http://download.support.yealink.com/download?path=upload%2Fattachment%2F2017-3-20%2F3%2F7b1fa22d-efed-4059-871c-d077b973227a%2FYealink_IP_Phones_Auto_Provisioning_Guide_V81_70.pdf
If you still have problems, please contact me directly(klaus@yealink.com)
BR
klaus