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Ring on Busy - Printable Version

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Ring on Busy - Eldon - 02-20-2017 04:06 PM

I have a T29G w/ .81 firmware. I'm trying to get the phone to ring (via speaker not handset) while it is busy on another call. This will allow other people to hear this incoming call and help answer when the attendant is on another call. I also need this to work on the T27G phones.


RE: Ring on Busy - jolouis - 02-21-2017 01:46 PM

(02-20-2017 04:06 PM)Eldon Wrote:  I have a T29G w/ .81 firmware. I'm trying to get the phone to ring (via speaker not handset) while it is busy on another call. This will allow other people to hear this incoming call and help answer when the attendant is on another call. I also need this to work on the T27G phones.
This has been requested by many people in the past and for whatever reason Yealink always just refuses to implement it... who knows, maybe your request will be the magic one they listen to?


RE: Ring on Busy - Eldon - 02-21-2017 05:46 PM

Thanks


RE: Ring on Busy - Peter - 02-23-2017 01:28 AM

Hello Eldon,

Firstly, I'd like to expalin why we won't implement this change. If it rings up for the secondary call, the ringtone will interrupt the current call quality, so we make it to get a call waiting tone to remind user there's another call comes in. If you think the waiting tone is too low to be notice, you can change the tone frenquency to improve volume and duration, more information you can refer to: http://support.yealink.com/faq/faqInfo?id=215

Many thanks.

Best Regards.


RE: Ring on Busy - Eldon - 02-23-2017 01:54 PM

Thanks, I understand about the call waiting ring (handset) that works fine. But the issue is and I think I speak for a lot of people is that when the attendant is busy on a call a person close by can hear a incoming ring even at a subdued level thru the speaker of the ringing phone. It should a least be an option.


RE: Ring on Busy - Patrick Hogan - 03-16-2017 07:29 PM

It would still be really helpful if this was implemented... however I do understand Peter's point.