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+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T48S - how to record voice/call to USB (/showthread.php?tid=40610)
Pages: 1 2
T48S - how to record voice/call to USB - tikky - 02-13-2017 11:37 AM
How can I use in T48S option to record call?
I have inserted pendrive and is succesfully connected.
I have configured button to start/stop recording.
When calling I can start and stop recording.
However after the call, I can't see anything in menu "Browse Recordings". Why?
How it works?
RE: T48S - how to record voice/call to USB - Karl_Yealink - 02-14-2017 06:33 AM
Please check whether the pendrive is NTFS?
Yealink phones don't support this type.
RE: T48S - how to record voice/call to USB - tikky - 02-14-2017 08:57 AM
Actually the pendrive is 4 GB and FAT32. I've also tried to format to regular FAT.
When the pendrive is connected to the computer I can see the new folder called "Audio Record" (and also Screen Shot).
I know that those folders was created by Yealink phone, however folders are empty.
What I can do / check to record the audio?
RE: T48S - how to record voice/call to USB - Karl_Yealink - 02-14-2017 09:04 AM
Can you try to delete the "Audio Record" folder? I has a pendrive can't work, when I try to delete, I can't do this.
Seem this pendrive has something wrong, maybe same as yours.
Or try another pendrive?
RE: T48S - how to record voice/call to USB - tikky - 02-14-2017 09:22 AM
Yes I can delete the folders without any problems.
I've just checked second pendriv - FAT32.
It was succesfully connected.
It it displayed in Yealink and I can see is empt.
When I've tried first record it was a black icon that is recording but still nothing on pendrive apart of empty folders.
When I've trird second time to record it is a small red icon (crossed speaker in a circle) and can't record.
What else I can try?
RE: T48S - how to record voice/call to USB - Karl_Yealink - 02-14-2017 09:24 AM
Please help us to get the PCAP/log/config.bin files, we can check more from them.
You can know the method from the FAQ below.
FAQ: http://support.yealink.com/faq/faqInfo?id=313
RE: T48S - how to record voice/call to USB - tikky - 02-14-2017 09:36 AM
As per your wish I am attaching a file.
RE: T48S - how to record voice/call to USB - Karl_Yealink - 02-15-2017 12:55 AM
I will let our RD to check then give you update.
Meantime, do you test other new T4XS phones?
And how many T48S phones in your side?
RE: T48S - how to record voice/call to USB - Karl_Yealink - 02-20-2017 03:31 AM
We found you don't use record locally. You just press the Record DSS key to trigger record feature of Broadsoft.
Please use record locally, about this feature, please refer to the guide below, please check from page 524.
Link: http://download.support.yealink.com/download?path=upload%2Fattachment%2F2016-12-1%2F3%2F4e63875f-e219-438e-973c-88e031ea40d8%2FYealink_SIP-T2_Series_T19%28P%29%20E2_T4_Series_IP_Phones_Administrator_Guide_V81_20.pdf
RE: T48S - how to record voice/call to USB - tikky - 02-27-2017 11:02 AM
(02-20-2017 03:31 AM)Karl Wrote: We found you don't use record locally. You just press the Record DSS key to trigger record feature of Broadsoft.
Hello Karl,
Still without succes.
I've exported a .cfg file and added a parameter:
features.usb_call_recording.enable = 1
Then imported the config. Now I can see that recording is in progress bou still nothing on pendrive.
Anything else I need to do, to configure recording?