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screensaver stops without action - Printable Version

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screensaver stops without action - yeacpt - 02-09-2017 03:05 PM

Hi,

We have several hundreds of T46G (28.80.0.130) and we are facing a problem with the screensaver.

This settings is on all our T46G: screensaver.wait:time = 300

After some days or weeks (on some phones), when the 300 second are elapsed, the screensaver comes (clock) and after some seconds (most of the time 15 seconds) it disapears again without the user doing anything.

It is quite disturbing as it attracts the eye when you are working.

Reboot resolve the problems (for a time) but it is nat an acceptable solution in production.

How can we resolve it?


RE: screensaver stops without action - Klaus_Yealink - 03-03-2017 09:59 AM

I suggest you do the below steps:

1.upgrade to the latest version "28.81.0.25"

2.reset this phone, then test again.

3.after the twp steps you did, and this issue still exist, please send the level 6 log for us, then we will do a further analyze.

about how to get the log, please see below FAQ:
http://support.yealink.com/faq/faqInfo?id=311

In addition: all phones have this issue?

BR

klaus


RE: screensaver stops without action - yeacpt - 03-03-2017 01:56 PM

Thanks for your answer.

> 1.upgrade to the latest version "28.81.0.25"
At the moment, we can not upgrade as there is a very annoying problem with the led when screen goes off.
(http://forum.yealink.com/forum/showthread.php?tid=34805)

Further more, you do not have any guarantees that this will correct the bug.

> In addition: all phones have this issue?
No, only some of them.


RE: screensaver stops without action - Klaus_Yealink - 03-14-2017 09:27 AM

please test "28.81.0.51" version from below linkļ¼š

http://ftp.yealink.com/?ShareToken=DBDA75533B2A363FCF43A2375587E330ED6EFD9C

After test this version, please let me know does this issue still exist, if yes, please help me get the three files,then we will do a further analyze.