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+--- Forum: FAQs (/forumdisplay.php?fid=39)
+--- Thread: Skype for Business client crashes when BTOE Pairs (/showthread.php?tid=40595)
Skype for Business client crashes when BTOE Pairs - P_zachsys - 02-08-2017 12:27 PM
Hi,
we have noticed an issue for some users Skype for business client crashes soon as BTOE is paired.
Both BTOE ( Lync3.0.0.29 ) and Phone ( T42(T41)-29.8.0.50) on the latest firmware , Phone model - T42G
what could be the cause please ?
Thanks
RE: Skype for Business client crashes when BTOE Pairs - R. Brandon - 03-21-2017 08:41 PM
Try installing 3.0.0.32. We have different phones but were having the same issue and the newer version resolved the issue for us.
RE: Skype for Business client crashes when BTOE Pairs - Lucia_Yealink - 03-22-2017 08:44 AM
Please update the latest firmware of the BToE（3.0.0.32）， we will release it in out website in this week. and i will attach it in the link below:
If still have the problem, please provide the level 6 syslog, config.bin and pace trace for us to analyze.
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=314
Please note to configure the Global log Level as 6 and the Btoe Log Level as 6, too.
RE: Skype for Business client crashes when BTOE Pairs - Lucia_Yealink - 03-22-2017 08:47 AM
the link of btoe:
http://ftp.yealink.com/?ShareToken=A1C9E2AFF9AAA4BDFE67AD76020B423946C512B0