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T48G Restarting on incoming call - Printable Version

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+--- Thread: T48G Restarting on incoming call (/showthread.php?tid=4032)



T48G Restarting on incoming call - cliff030 - 07-01-2015 10:56 PM

I just bought T48G and T41P and set them up with FreePBX. The T41Ps works fine with no issues. But when I call the T48G from outside or from internal phone the T48P will automatic restart overtime. I can call from T48P and seems to be fine but I did have one occurrence where I was making an call to internal extension and it did the same restart. Not sure if I should return the T48P or what could be causing the phone to just reboot on getting a call. Anyone know were I can find T48G error log or where I should look that might be causing this?


Cliff


RE: T48G Restarting on incoming call - James_Yealink - 07-02-2015 04:49 AM

Hi Cliff,

May I know the power adapter you use for the T48G? Is it 5V/2A standard?
And what's the firmware of T48G?

Regards,
James


RE: T48G Restarting on incoming call - cliff030 - 07-03-2015 06:28 AM

What power adapter should be used? This is what the vendor gave me.

Power adapter Model: OH-1006B0500600U-UL 5v/600mA
Firmware Version 35.73.0.50
Hardware Version 35.1.0.0.0.0.0

I think we found my issue. The adapter I have is not correct. The vendor sent me a 600mA power supply and should be a 2A. Now make since when call gets call it does not have enough power for the ringer and restarts.

Please confirm the correct model should be PS5V2000US 5v/2A?


RE: T48G Restarting on incoming call - elementpbx - 07-08-2015 11:13 AM

(07-03-2015 06:28 AM)cliff030 Wrote:  What power adapter should be used? This is what the vendor gave me.

Power adapter Model: OH-1006B0500600U-UL 5v/600mA
Firmware Version 35.73.0.50
Hardware Version 35.1.0.0.0.0.0

I think we found my issue. The adapter I have is not correct. The vendor sent me a 600mA power supply and should be a 2A. Now make since when call gets call it does not have enough power for the ringer and restarts.

Please confirm the correct model should be PS5V2000US 5v/2A?

YES....PS5V2000US 5v/2A for the T4x series.


RE: T48G Restarting on incoming call - cliff030 - 07-09-2015 08:16 PM

(07-08-2015 11:13 AM)elementpbx Wrote:  
(07-03-2015 06:28 AM)cliff030 Wrote:  What power adapter should be used? This is what the vendor gave me.

Power adapter Model: OH-1006B0500600U-UL 5v/600mA
Firmware Version 35.73.0.50
Hardware Version 35.1.0.0.0.0.0

I think we found my issue. The adapter I have is not correct. The vendor sent me a 600mA power supply and should be a 2A. Now make since when call gets call it does not have enough power for the ringer and restarts.

Please confirm the correct model should be PS5V2000US 5v/2A?

YES....PS5V2000US 5v/2A for the T4x series.

That fixed it, thanks!