+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: Dect Phone Series (/forumdisplay.php?fid=6)
+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: W52P (/showthread.php?tid=3946)
W52P - KateJohnston - 06-13-2015 05:38 AM
I had a handset that was broken so I bought a replacement. Now the replacement can receive incoming calls but cannot make outgoing calls. The screen displays:
Call Failed
Via: IP Call
XXX-XXX-XXXX
Not Available!
I have upgraded the firmware to the latest.
The system has autoprovisioned properly as the broken phone is still able to send and receive calls.
Please help
RE: W52P - Flora_Yealink - 06-13-2015 05:50 AM
Hi,
Please assign the account for this handset.
Under Account->Number Assignment page of the web UI.
then assign the registered account for the new handset .
Please test and let us know if any question.
Best Regards!
Flora
RE: W52P - KateJohnston - 06-13-2015 05:55 AM
It was assigned there, however the original was as well. i have removed the original handset. I am now getting a busy signal when trying to dial out.
(06-13-2015 05:50 AM)Flora Wrote: Hi,
Please assign the account for this handset.
Under Account->Number Assignment page of the web UI.
then assign the registered account for the new handset .
Please test and let us know if any question.
Best Regards!
Flora
RE: W52P - Flora_Yealink - 06-13-2015 06:09 AM
In this case, would you please share us config.bin file, pcap trace and level 6 syslog that we can check?
You can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora
RE: W52P - KateJohnston - 06-13-2015 06:12 AM
I don't have an upgrade tab on the top. i'm on firmware 25.73.0.27
(06-13-2015 06:09 AM)Flora Wrote: In this case, would you please share us config.bin file, pcap trace and level 6 syslog that we can check?
You can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora
Well, performing the steps to export the information made the phone work... i can now dial out. thank you for your help.