+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Agent login (/showthread.php?tid=3903)
Pages: 1 2
RE: Agent login - James_Yealink - 09-08-2015 06:11 AM
Hello Arvind,
Sorry for the late.
It seems that I misunderstand your issue, you are using Genesys server? Originally I thought phone register to Broadsoft server.
About login failure prompt, it's caused by timeout. Phone send a hoteling request but don't receive a reply in 5 seconds. 7 seconds later, server reply login success packet, then phone login in as guest account.
Regards,
James
RE: Agent login - arvind.zapp - 09-14-2015 02:37 PM
Hi James,
Thanks for the response.
Yes i am using Genesys server. I will verify and find out why server is sending late packets. Is 5 sec a time limit within which server should send the response?
RE: Agent login - James_Yealink - 09-14-2015 05:26 PM
Yes, 5 seconds is timeout in phone side for ACD/Hoteling login request.
Regards,
James