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Agent login - Printable Version

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Agent login - arvind.zapp - 06-02-2015 06:01 PM

i am having some problem with yealink phones with regard to Agent login feature in business continuity environment.
I have explained the scenario below:

1.Put both site1 and site2 up in Business Continuity environment
2.agent login from the phone.
3.Phone sent register and subscribe message to any one the site and Agent is logged from the phone.
4.Now put the site down(where it is register currently).

Phone logged out automatically and register message sent to another site(active one). But when we try to login from the phone after logout ,it displayed as login failure and login as guest account.

i have attached the logs. can anyone give some comment on it? is there anything specific in configurations that we need to mention in yealink for BC.

RE: Agent login - James_Yealink - 06-03-2015 03:39 AM

from the syslog you are using Broadwork.
Please try upgrading phone to Broadsoft firmware, reset phone, enable ACD/hoteling fucntion through autoprovision and check again.

Broadsoft firmware for T21:

Parameter to enable ACD/Hoteling:
account.1.acd.enable = 1
account.1.hoteling.enable = 1


RE: Agent login - arvind.zapp - 06-08-2015 01:37 PM

Hi James
Thanks for the suggestion. I will try and get back to you soon.

RE: Agent login - arvind.zapp - 06-16-2015 01:43 PM

I tried with the new firmware that you have suggested.issue still exists.
I have attached the syslogs.

RE: Agent login - arvind.zapp - 06-17-2015 04:52 PM

any updates on this?

RE: Agent login - James_Yealink - 06-18-2015 05:21 AM

Hi, I will send the file to our R&D for an analysis.
Can you also send us pcap trace and phone config.bin file.


RE: Agent login - arvind.zapp - 06-19-2015 12:34 PM

I have attached the config.bin,syslog,wireshark in single zipped file.

RE: Agent login - James_Yealink - 06-20-2015 03:37 AM

Thanks for these files. I have sent them to R&D.
Any update will let you know.


RE: Agent login - arvind.zapp - 08-03-2015 03:11 PM

Hi James,
Any update on this?


RE: Agent login - arvind.zapp - 09-01-2015 01:28 PM


If there is any issue created, could i get the reference no for that?
Is there a way to create a ticket may be for this issue?