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+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T48G dropping calls (/showthread.php?tid=3856)
T48G dropping calls - theehani1 - 05-23-2015 01:57 PM
my office mate has a polycom phone, i have t48g, we both use the same router. my calls drop...every single call. my office mate has never dropped a call NEVER. Any suggestions/solutions?
RE: T48G dropping calls - Flora_Yealink - 05-25-2015 09:40 PM
Hi,
When you mentioned " my calls drop ..every single call". do you mean when you make or receive a call on T48, after talking for a while, T48 will automatically drop the call?
If yes, how long the call will be dropped ?
If you change the account from Polycom to T48, the issue still exist ?
Please make sure that the T48 use the latest version, you can download it from below website.
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=2
If you used Broadsoft, the version is 35.73.193.50 , if not, please use 35.73.0.50
If the issue still exist on the latest version, please send us config.bin file, level 6 syslog and pcap trace that we can debug.
you can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora