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+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: Yealink T46G - Sennheiser DW pro 2 (/showthread.php?tid=37229)
Yealink T46G - Sennheiser DW pro 2 - Nanna - 11-09-2016 08:37 PM
Hi
We have a setup of Yealink T46G - EHS36 Adapter - Sennheiser DW pro 2 wireless headset.
We have trouble answering calls direct from the headset, pressing the answer button.
Sennheiser upgraded to latest firmware 1.47
Anyone with an idea?
Regards
Nanna
RE: Yealink T46G - Sennheiser DW pro 2 - Lucia_Yealink - 11-14-2016 03:17 AM
Dear Nanna，
About your issue, please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue. You can send the files to Lucia@yealink.com.
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
Please note before you test, update the firmware of the T46G to the latest version.
Also, does the issue happen every time? If not, how often?
How many phones you have in total? Is there other phone that can work normally?
Best Regards,
Lucia