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+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: No audio in handset; headset and speaker work fine (/showthread.php?tid=3627)
No audio in handset; headset and speaker work fine - jphelps - 04-10-2015 11:44 PM
I am looking for troubleshooting steps to resolve and potentially determine if this is a hardware issue.
Speaker phone works and the headset jack does as well. The handset speaker does not.
25.73.0.27 & 26.73.0.11 firmware (latest on website as of today)
RE: No audio in handset; headset and speaker work fine - James_Yealink - 04-10-2015 11:55 PM
Hi,
How many handset having the problem?
Do a handset reset by OK-> Setting-> System Settings-> Handset Reset and check again.
Regards,
James
RE: No audio in handset; headset and speaker work fine - jphelps - 04-11-2015 12:12 AM
(04-10-2015 11:55 PM)Yealink_James Wrote: Hi,
How many handset having the problem?
Do a handset reset by OK-> Setting-> System Settings-> Handset Reset and check again.
Regards,
James
One handset. The handset reset had no effect.
RE: No audio in handset; headset and speaker work fine - James_Yealink - 04-11-2015 12:54 AM
OK, so when you switch to handset mode the other side can hear what you say but you can't hear what they say?
If yes, it should be a hardware problem.
Regards,
James
RE: No audio in handset; headset and speaker work fine - jphelps - 04-15-2015 09:04 PM
(04-11-2015 12:54 AM)Yealink_James Wrote: OK, so when you switch to handset mode the other side can hear what you say but you can't hear what they say?
If yes, it should be a hardware problem.
Regards,
James
Yes, that's correct. Thanks for your help.