+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: T32G speaker phone cutting out (/showthread.php?tid=3595)
T32G speaker phone cutting out - trueit - 04-08-2015 05:38 AM
We have several users that get complaints of cutting out while they are talking on speaker phone.
This is on a 3CX server and the phones are running the 32.70.0.221 firmware.
Any suggestions?
RE: T32G speaker phone cutting out - Elaine_Yealink - 04-08-2015 03:27 PM
Dear,
Would you please help to clarify:
1. Does this happen on every call or randomly?
2. What if use the handset or headset to make calls? does the issue come up again?
3. when voice cut off, can the other side hear you?
4. Did user do anything before the problem appears?
Could you please help to reproduce the problem and feedback with pcap, syslog(level6) and config.bin? About how to get them, please refer to:
http://forum.yealink.com/forum/showthread.php?tid=1319&pid=5356&highlight=syslog#pid5356
Best Regards
Elaine
RE: T32G speaker phone cutting out - trueit - 04-09-2015 08:57 PM
1. Randomly
2. Only on Speakerphone
3. The receiver of the call will not hear every 8-10 words
4. Nothing was done except make a call and talk on speakerphone.
I will try to get the logs soon.