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w52p + 3cx server + out office state - Printable Version

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w52p + 3cx server + out office state - databaseinf - 03-25-2015 05:06 PM

Hi, I beg your pardon for my worst English
I've a strange issue with a w52p logged to a 3cx server.
apparently the state of the Extension status is set to "out of office" without the customer do anything to set in that state.
I wonder if there is any some keyboard combination to change the extention status.
could be some kind of power saving setting in the base to allow this behavior ?

any kind of help would be very appreciate.

Best regards


RE: w52p + 3cx server + out office state - Yealink_Peter - 03-25-2015 10:19 PM

Hi,

What do you mean for the "out of office"?
As I know, there are somewhere as below in 3CX to set the available, away, out of office status, you can define the different rules when phone switch to different status.
[attachment=1383]
For 3CX, when dial *30, phone switch to available status, dial *31 switch to away status, dial *32 switch to out of office status.
If I misunderstood your scenario, please correct it.

Thank you.
Regards,
Peter


RE: w52p + 3cx server + out office state - databaseinf - 03-25-2015 10:35 PM

yes correct but nobody has digited this combination but inexplicably suddendly the status of the extension becomes "out of office"


RE: w52p + 3cx server + out office state - Yealink_Peter - 03-25-2015 10:39 PM

Hi,

This status also can be adjusted from server side, please dial *30 to set back to availabel status and observe whether it appears again.

Thanks.
Regards,
Peter