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+-- Forum: FAQs etc (/forumdisplay.php?fid=38)
+--- Forum: FAQs (/forumdisplay.php?fid=39)
+--- Thread: YEALINK T48G (/showthread.php?tid=34895)
YEALINK T48G - sbsinfo - 11-01-2016 05:57 PM
Hello everyone
i have a big problem with th T48G phone
the screen is inverted
can someone help me
thanks
RE: YEALINK T48G - Lucia_Yealink - 11-02-2016 02:33 AM
Hi Sir,
Can you kindly provide the picture for us so that we can make "inverted" more clearly?
If the firmware is not the latest firmware, please update to the latest firmware and reset the phone to factory then test again. If the problem still exist, please provide the config.bin for us to check, about how to get the files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
Also, can you tell me how many phones you have in total? And how many of them have the issue.
Thank you for your information in advanced.
Best Regards,
Lucia
RE: YEALINK T48G - sbsinfo - 11-02-2016 07:51 AM
Hi Lucia
thanks for your answer
i have one client with 5 T48G and other yealink phones and at this time 1 phone with this problem
i send you pictures this evening when i m back in office
the phone has the latest firmware and i reset it to factory
best regards
RE: YEALINK T48G - sbsinfo - 11-02-2016 07:00 PM
quote='Yealink_Lucia' pid='51767' dateline='1478025196']
Hi Sir,
Can you kindly provide the picture for us so that we can make "inverted" more clearly?
If the firmware is not the latest firmware, please update to the latest firmware and reset the phone to factory then test again. If the problem still exist, please provide the config.bin for us to check, about how to get the files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
Also, can you tell me how many phones you have in total? And how many of them have the issue.
Thank you for your information in advanced.
Best Regards,
Lucia
[/quote]
RE: YEALINK T48G - Lucia_Yealink - 11-06-2016 09:30 AM
About your issue, it is a hardware problem, please contact your distributor to do RMA.
Hope you a nice day.
Best Regards,
Lucia