+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Black Screen (/showthread.php?tid=3403)
Black Screen - jonbubcruz - 03-07-2015 06:35 AM
I'm currently using a Yealink T46G, I walked into my office today and noticed the screen was black and the indicator light is red. I tried restarting the phone and the black screen just comes up and the red light stays on.
Can someone help me.
Thank,
Jonathan
RE: Black Screen - Yealink_Daniel - 03-07-2015 10:13 AM
Hi,
This is Daniel from Yealink Support, nice to work with you.
Sorry for any inconvenience.
About your issue, could you please help to do a factory reset for test ?
If there issue still exist, please kindly let me know.
Best regards
Daniel
RE: Black Screen - jonbubcruz - 03-10-2015 03:23 AM
I'm unable to reset the phone.
RE: Black Screen - Yealink_Daniel - 03-10-2015 08:29 AM
Hi,
Thank you for your feedback.
Please keep pressing "OK" button for more than 10s, then a warning message will come out to ask you whether you want to do a factory reset, then press the "OK" button on the softkey, phone will reset.
If it doesn't work, please kindly help to do a recovery mode update for test, please refer the link below:
T46-Recover mode.zip
After a recovery mode update, if the issue still exist, it will be a hardware issue, please contact your vendor for help at first, if vendor can't help you, please tell me where you bought this phone from and what's the SN of it, then I will help you to contact our sales to handle it.
Thank you for your cooperation.
Best regards
Daniel
RE: Black Screen - celtic66 - 11-02-2016 08:10 PM
Daniel,
I am also experiencing the same on a T29G after I upgrade to version T29-46.81.0.15.rom unable to press "OK" button because the screen is blacked out. Recovery mode requires 3 files. Where can I get access?
RE: Black Screen - susan albert - 11-19-2016 01:07 AM
(03-07-2015 06:35 AM)jonbubcruz Wrote: I'm currently using a Yealink T46G, I walked into my office today and noticed the screen was black and the indicator light is red. I tried restarting the phone and the black screen just comes up and the red light stays on.
Can someone help me.
Thank,
Jonathan
I was getting same kind of issue but in my case it was due to improper configuration of start up setup!
Fordyce
RE: Black Screen - Lucia_Yealink - 11-30-2016 08:13 AM
About the recovery files, because of security, we can only send it to your distributor and the service provide, so please contact them to do the recovery update for you.
Best Regards,
Lucia
RE: Black Screen - Lisa - 12-08-2016 09:16 AM
I also had the black screen and I just couldn't fix it, as far as I can tell you should just buy a new one. Sorry mate. :/
Although, I will keep my fingers crossed for you, maybe you will fix it somehow.
RE: Black Screen - phan - 01-04-2017 02:25 AM
desire to overcome the problem soon. a solution to save your phone.