+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: Video Collaboration (/forumdisplay.php?fid=5)
+--- Forum: VP530 (/forumdisplay.php?fid=25)
+--- Thread: VP530 (/showthread.php?tid=3385)
VP530 - jmanhique - 03-04-2015 07:10 PM
Hi everybody, I've searched the VP530 and did not find anything related.
I'm having an issue with the VP530 video.
When I call, one phone can see the other end (and myself) and the other phone can only see itself and on the big screen sees (image attached)
First I thought it was a hardware problem, but then I've configured the other phone on my office and registered with the remote PBX (Elastix 2.4.0 release 2) and the problem continues and I have the same version installed on other clients and works perfect.
.
Tried changing codecs, but nothing.... any help.
PS: checked FW too, once went completely off and nothing.
Please help
RE: VP530 - James_Yealink - 03-05-2015 04:28 PM
Hi,
What's the firmware of this problematic VP530?
Can you do a facotry reset, reconfigure an account and check again?
Regards,
James
RE: VP530 - jmanhique - 03-05-2015 04:34 PM
Good day, and thanks for the response.
The phone came with version 23.70.0.41, I downgraded it to 23.70.0.40 with no success.
I tried the factory reset before, and the problem continued.