+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+---- Forum: T3xP Series (/forumdisplay.php?fid=22)
+---- Thread: Phone termination issues (/showthread.php?tid=328)
Phone termination issues - nikko - 04-08-2013 10:53 PM
Hello,
I am not sure if support answers forums faster than emails so i will try both. I am considering upgrading some older polycom phones in the call center to Yealink phones on the advise of a vendor. I ordered one T38 to test but after recieving and setting it up in a PIAF environment, the phone has some termination issues. Here is what it does.
when i make an outbound call, the terminating phone will ring quickly and hang up and show a missed call, then it will ring again, all the while the originating t38 shows as ringing with one call. I have not seen anything in the logs to indicate this is two calls and cannot understand what causes this behaviour. this is a default set up with only the acct name and pw added. all other default settings were left alone. this behaviour is non existent in all the polycom phones that have a basic default setup as well. I have sent a pcap via email to support if that helps.
thanks
RE: Phone termination issues - Yealink Support - 04-09-2013 03:29 PM
Hello Mark,
I already replied to you in the support Ticket, so could you help to check our questions and confirm to us ASAP?
Thanks.