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+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+---- Forum: T2xP Series (/forumdisplay.php?fid=21)
+---- Thread: T20P and headset issue (/showthread.php?tid=3153)
T20P and headset issue - ericmagnuson - 01-15-2015 11:34 PM
I purchased a Plantronics HW-251N headset and connected via a U10P-S connector. Per the listed compatibility on the Yealink website, these are in fact compatible with the SIP-T20P phones. However, when I use the headphone jack I am only able to hear audio and the person I have called cannot hear my voice. I verified that the cable and mic in the headset are in fact working. Can someone please help me with this problem?
Thank you,
Eric Magnuson
RE: T20P and headset issue - James_Yealink - 01-16-2015 10:40 AM
Hi Eric,
We have tested this headset model multiple times and confirmed it can work.
Please make sure what you connect is U10P-S cord but a U10P. They are two different cord and U10P cord probably cause the issue.
Regards,
James