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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: Phone answers in speaker after lifting handset (/showthread.php?tid=3048)
Phone answers in speaker after lifting handset - RAH - 12-24-2014 11:28 PM
We have about 20 yealink T38G phones with a Cudatel IP phone server. A few the phones are affected by this issue:
Phone rings, pick up handset, sound comes from speakerphone instead of handset. Tapping the hang up receiver will sometimes correct the issue and make the sound come from the handset. The problem is intermittent and only affects about 3 of our 20 phones. Can you please help?
RE: Phone answers in speaker after lifting handset - CWR - 12-25-2014 05:23 AM
have you tried resetting those 3 to factory and reprovisioning?
RE: Phone answers in speaker after lifting handset - RAH - 12-27-2014 12:18 AM
No, but we will try that next. Thank you!
RE: Phone answers in speaker after lifting handset - RAH - 01-06-2015 10:54 PM
We tried factory resetting and reprovisioning and it didn't make any difference in the behavior. I was leaning towards it being a problem with the hardware of the phone, maybe some mechanical problem with the hang-up receiver, but if that was the case picking up the handset probably wouldn't have any effect at all and the phone would just keep ringing, right?