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+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Yealink line Disabeling itself (/showthread.php?tid=29301)
Yealink line Disabeling itself - krishanm0866 - 10-07-2016 09:01 AM
This may sound strange however I have come across at least 4 yealink phones where Line is "Disabled" by itself.
To get this fixed, all we need to do is login to Yealink and "Enable" line and "Confirm" settings.
Initially I didint pay much attention as I though this may be just someone being smart and disabling their line so that do not receive calls. However I have received similar reports from more then 3 customers.
I cant remember which yealink phones previous customers used.
I have managed to get logs and screenshots of this one.
T41p
Firmware Version 36.80.0.70
Hardware Version 36.0.0.0.0.0.0
I have attached screenshot and logs.
Any thought on why line "disables" by itself ?
EDIT : To add further, I have tried disabling phone myself couple of time and enabling before taking logs. I assume you will see that operation in logs. When customer sent us this phone, line was disabled.