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DSS Key Transfer mode issues - Printable Version

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DSS Key Transfer mode issues - rhartmann - 11-04-2014 03:55 AM

##0-New Call,1-Attended Transfer,2-Blind Transfer.
##The default value is 2.
transfer.dsskey_deal_type = 2

Situation 1 (works as expected)
1)Person calls into my office
2)I answer the phone
3) I press DSS key (setup as BLF value 2003)

The outside caller is blind transfered to 2003
This is what i expect, I was on an active call and i pressed a DSS key and since DSS is set to blind transfer all works correctly.

Situation 2 (NOT AS EXPECTED)
1)Person calls into my office
2)I answer the phone
3) I place call on hold
4) I press DSS key (setup as BLF value 2003)
5) the call i had on hold is transferred to 2003

I would have expected that i could talk to the person at 2003 then ended that call all while having my call on hold still sitting on hold.

Example:
1) you call me to discuss parts availability
2) i place you on hold,
3) I call the parts department to ask if we have XYZ in stock
4) I resume my call on hold
5) I inform them that the part is in stock and available

WHY is a call i placed on hold considered an ACTIVE CALL?

Am i missing something?


RE: DSS Key Transfer mode issues - Wilson_Yealink - 11-04-2014 03:19 PM

Hi rhartmann,

Thanks for your detailed information.
Quote:Situation 2 (NOT AS EXPECTED)
1)Person calls into my office
2)I answer the phone
3) I place call on hold
4) I press DSS key (setup as BLF value 2003)
5) the call i had on hold is transferred to 2003
I would have expected that i could talk to the person at 2003 then ended that call all while having my call on hold still sitting on hold.

Do you mean you only want to make a new call to 2003 not blind transfer to 2003?
If yes and you only want to use the BLF to realize this scenario, you need to set the transfer type to new call not blind transfer.

Code:
transfer.dsskey_deal_type = 0

If so, you can't realize your first scenario simultaneously.
So don't change the transfer type and my suggestion is below:
For example,
1) you (2001) call me (2002) to discuss parts availability
2) I (2002) place 2001 on hold,
3) I press the "new call" then dial the number 2003 to the parts department to ask if we have XYZ in stock.
4) After getting the information, I end the number 2003 call.
4) I resume the call from you(2001).
5) Then I inform you (2001) that the part is in stock and available

Am I clear?

thanks


RE: DSS Key Transfer mode issues - rhartmann - 11-04-2014 10:17 PM

I understand the work around options.

I still feel that it is a design flaw or bug to transfer a call that is on hold.
I would think that when a call is on hold it is no longer considered an ACTIVE call, and therefore
pressing the DSS key would behave the same as it does when i have no calls (i.e. behave like New Call was pressed)