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T28p screen blank - Printable Version

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T28p screen blank - chris2014 - 09-30-2014 04:14 PM

Hi,

i have an issue with one of our t28p phones.
power is plugged in and the phone tries to start up, but all i get is a blank screen. Although power led is on and background light is working.
Also a factory reset didn't help.
I don't get an IP so i cant't access the website.

Has someone any suggestion?

thank you!


BR
Chris


RE: T28p screen blank - Yealink_Jim - 10-10-2014 05:19 PM

Hi,
Does the issue happen when the phone out of the box ? or the issue happen suddenly after working for some time ?
What is the reaction of the phone when you press phone buttons? would you please take a picture for me to check what is the issue´╝č
You can send to my email: jim@yealink.com

Look forward to hearing from you.


RE: T28p screen blank - chris2014 - 10-14-2014 06:03 PM

Hi Jim,

thanks for your reply,
i can't get a mail through to you, but here my response.

the mentioned phone is in use for nearly two years now.

When i press phone buttions the background light is activated, but thats it.
Dialing a number and pressing OK is although not working.

In the attachment you find the mentioned picture.


Best regards
Chris


RE: T28p screen blank - agontero - 10-29-2014 07:57 PM

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres


RE: T28p screen blank - Yealink_Jim - 10-30-2014 09:54 AM

(10-29-2014 07:57 PM)agontero Wrote:  Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hello, I have the same problem. Buy the phone is new (2 weeks).
Any suggestions?
Regards.

Andres

Hi,
I've been feedback to you in the mail.