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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: W52 Multi-Line Transfer (/showthread.php?tid=2306)
W52 Multi-Line Transfer - jtesdall@mapcon.com - 08-26-2014 05:52 AM
I have assigned multiple lines/accounts to my new W52 Dect phone. Once I receive a second call and have two lines active I cannot transfer either call anywhere but to the other call/line thus connecting the two callers. If I only have one call I can transfer to an extension with the phonebook or by keying in an extension. If I have two calls the only option given on Transfer is the other line. Is there a solution for this? I will have to return the phone if not.
RE: W52 Multi-Line Transfer - Yealink_Jim - 08-29-2014 08:42 AM
Hi,
I‘m sorry. This is W52P mechanism, a Handset can only support two-way conversation.
RE: W52 Multi-Line Transfer - jtesdall@mapcon.com - 08-30-2014 01:05 AM
Thanks for the reply Jim,
This is a multi-line phone, meaning I can have multiple calls active and switch between each call. This I can do easily. But once I have multiple calls I cannot do anything with them except hang up on them. I cannot transfer them. If I only have one call I can transfer it. Seems like a firmware issue??
Your answer about two-way conversation does not seem to apply to being able to transfer a call with more than one line active.
RE: W52 Multi-Line Transfer - jtesdall@mapcon.com - 09-04-2014 11:38 PM
Can someone help us with this? Did I explain the issue sufficiently?
RE: W52 Multi-Line Transfer - VIPGolfLasVegas - 10-23-2014 02:44 AM
Any fix for this? I too am having this problem, and it is very difficult to work around wit a very busy office. 2 lines, need to transfer one to another associate, and the two clients get connected together and us kicked out... not professional at all.
PLEASE HELP!
RE: W52 Multi-Line Transfer - Yealink_Jim - 10-23-2014 09:47 AM
Hi ALL
I'm sorry to tell you that a Handset can only support two-way conversation, but a base can support four-way conversation. So when you have 2 lines conversations, you can't do transfer.