BLF Call Transfer T46G - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: T4x Series (/forumdisplay.php?fid=31) +--- Thread: BLF Call Transfer T46G (/showthread.php?tid=22845) |
BLF Call Transfer T46G - twhite - 09-06-2016 04:52 PM Good Morning, When attended transfering calls using BLF to an extension the incoming callers information is not displayed on the destination handset. If I press transfer, then manually dial the ext. number, it works fine, but using the BLF DSS key it only displays the name/number of the person who put the call through. Any Thoughts? Thanks RE: BLF Call Transfer T46G - Karl_Yealink - 09-08-2016 05:05 AM Please tell me the firmware version of the phones? The scenario: A call to B, B attended transfer to C, B complete the transfer, A and C make a call. 1. When B using BLF key to make a attended transfer, the C always show B even B complete the transfer? 2. When B attended transfer manual, the C will show B during B and C making call. After B complete the transfer. The C will show A. Is the scenario? Can you help us to get the trace files from B and C phones. We can check more from them. And please capture the trace files two times for each scenario. The capture method: http://support.yealink.com/faq/faqInfo?id=311 RE: BLF Call Transfer T46G - twhite - 09-09-2016 08:37 PM Scenario 1 is correct Scenario 2 with a manual attended transfer gives the same outcome as secenario 1. I was trying to describe that it works fine with a blind transfer - appears to be a problem with Attended Transfers? Please find files etc attached. Thanks for your help. Tim Phone B: Firmware Version 28.80.23.1 Hardware Version 28.2.0.128.0.0.0 Phone C: Firmware Version 28.80.23.1 Hardware Version 28.2.0.128.0.0.0 RE: BLF Call Transfer T46G - twhite - 09-20-2016 05:13 PM Good Morning, Do you have an update on this for me please? Thanks Tim RE: BLF Call Transfer T46G - Yealink_Michael - 09-22-2016 05:29 AM hi Tim i have update to you through Yealink ticket system , ticket ID is 32813, please kindly check your email and reply to if if any update. TKS & BR Michael RE: BLF Call Transfer T46G - twhite - 09-22-2016 02:51 PM Many thanks for this however i have not received any emails RE this, can you advise how i read the ticket ID? Thanks RE: BLF Call Transfer T46G - apuehlhorn - 10-13-2016 03:06 AM I have this very problem. Do you have any update or resolution? RE: BLF Call Transfer T46G - twhite - 10-13-2016 03:19 PM They have been very helpful via the ticket system - it appears as though the fault may lie with the supplier so at the moment they are investigating this! |