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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: Yealink W52P Config file (/showthread.php?tid=2263)
Yealink W52P Config file - Kawa - 08-16-2014 07:57 AM
We purchased this phone through our former phone provider Fonality. They took it upon themselves to lock the phone down to not accept any new SIP servers, or even firmware updates. I need to know what to remove from the config file to disable this, or better yet a copy of the default config file directly from you guys. I can't contact Fonality about this since our service contract has expired. The phone was bought and payed for by us, so they no longer have any rights to it.
RE: Yealink W52P Config file - Yealink Support - 08-18-2014 10:59 AM
HI Kawa,
We have special FAE for Fonality. I let my colleague to contact you via eamil.
We can contact you via below email address. Is it? If it not your email address, would you please tell us your email address.
tyler.warrington@collabraspace.com
thanks
RE: Yealink W52P Config file - Kawa - 08-18-2014 09:57 PM
That is my email address yes, thanks.
RE: Yealink W52P Config file - Kawa - 08-19-2014 03:44 AM
Is your colleague going to be contacting me today? It would be wonderful to get this fixed. And if I'm reading that right, you guys allow fonality to do this. That's not very good business. Allowing a company to hijack your device so that they're useless to anyone else? That's just silly.