Yealink Forums
Broadsoft ACD Subscription - Printable Version

+- Yealink Forums (
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Broadsoft ACD Subscription (/showthread.php?tid=225)

Broadsoft ACD Subscription - umbrualbert - 02-07-2013 03:02 PM


I'm currently working on a Yealink T32G ( and trying to integrate the ACD login/log-off softkey along with the "Unavailable" softkey.

I have enabled the "Feature Key Synchronisation" in the Phone features and configured the DSS Key as described in the documentation.

However when the phone sends a "SUBSCRIBE" message to Broadsoft, I see no XML in the SIP Message and thereafter I see Broadsoft responds with a 489 Bad Request.

Any idea what I have missed?



RE: Broadsoft ACD Subscription - umbrualbert - 02-07-2013 05:28 PM

Hi All

I've managed to solve the ACD login/log-off and Unavailable setting by changing the below in the config file.

[ ACD ]
AutoAvailable = 0
AutoAvailableTimer = 60
Broadsoft = 1 <---------

Its now including a XML content and Broadsoft responds with a 200OK