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W52P - commanderkosmo - 08-12-2014 02:20 AM

Huh

Can't find anywhere on the device or via web configuration to change the background image to match the sunflower image used in advertising for this phone. Customer is a children's boutique and largely approved the phone purchase based on the pleasing image image which is fit for their environment.

The sunflower is everywhere, in every sales item description and image across the internet. Its even in slicks. Its everywhere except in a configurable option.

Do I need to return these phones or am i just missing the setup steps?


RE: W52P - commanderkosmo - 08-13-2014 02:27 AM

Can someone please respond to this? Thanks


RE: W52P - complex1 - 08-13-2014 06:14 PM

commanderkosmo Wrote:Can't find anywhere on the device or via web configuration to change the background image to match the sunflower image used in advertising for this phone.
I have also a W52P and also can’t find the sunflower image on the phone.
So I’m afraid what you ask is not implemented or possible. Sad


RE: W52P - commanderkosmo - 08-15-2014 02:38 AM

Dodgy

Yeahlink Support... Houwabout you answer this. Only takes a second to let us know whether we are wasting our time or not!

(08-13-2014 06:14 PM)complex1 Wrote:  
commanderkosmo Wrote:Can't find anywhere on the device or via web configuration to change the background image to match the sunflower image used in advertising for this phone.
I have also a W52P and also can’t find the sunflower image on the phone.
So I’m afraid what you ask is not implemented or possible. Sad



RE: W52P - commanderkosmo - 08-21-2014 12:33 AM

Hello? Support? ANYONE? I really can't believe you are intentionally ignoring a simple question but really seems so. Please answer so I can stop pulling my hair out over how to do this.

(08-15-2014 02:38 AM)commanderkosmo Wrote:  Dodgy

Yeahlink Support... Houwabout you answer this. Only takes a second to let us know whether we are wasting our time or not!

(08-13-2014 06:14 PM)complex1 Wrote:  
commanderkosmo Wrote:Can't find anywhere on the device or via web configuration to change the background image to match the sunflower image used in advertising for this phone.
I have also a W52P and also can’t find the sunflower image on the phone.
So I’m afraid what you ask is not implemented or possible. Sad



RE: W52P - commanderkosmo - 08-22-2014 01:16 AM

This is getting ridiculous. Would you please answer the question. You are obviously ignoring it because you are active with other questions. Its not that difficult a question to answer considering you have the design particulars available to you. Please. Just answer it.Angry


RE: W52P - complex1 - 08-23-2014 06:19 PM

Hi,

Maybe this helps:
For American customers, they have built a specific mail. --> support.usa@yealink.com
For the other area customers, they also built another specific mail. --> support@yealink.com


RE: W52P - commanderkosmo - 08-25-2014 02:24 AM

Thanks Complex. Still don't understand why they are picking and choosing which threads to respond in. Obviously this is clearly an advertising failure and they don't want it to gain any traction. This is just a waste of time and resources. Should have went with another brand if this is the kind of support we are going to get.


(08-23-2014 06:19 PM)complex1 Wrote:  Hi,

Maybe this helps:
For American customers, they have built a specific mail. --> support.usa@yealink.com
For the other area customers, they also built another specific mail. --> support@yealink.com



RE: W52P - Yealink_Cindy - 08-25-2014 08:13 PM

Hello All,

Sorry for the late. Sad
We really didn't support this function - change backgroud image. Sad

And from now on, we will try our best to guarantee all the questions can get feedback less in 48 hours. Smile
Thank you for your supporting our Yealink products all the time.


RE: W52P - commanderkosmo - 08-26-2014 12:44 AM

Cindy. Di you and James discuss your answers before replying? You say you don't support the feature. James says you support the background in a custom firmware. So what is it? Do I need to pay extra to get the custom firmware?

James <James@yealink.com>


4:47 AM (4 hours ago)

Hi Commander,

Very sorry for the late reply from Yealink.

The original forum administrator just leave Yealink some while ago and we are now re-assigning the forum to others which cause some delay to some post.

The sunflower wallpaper can’t be set to a public firmware now. It needs a special firmware customization.

Because not every users like that wallpaper, we don’t set it as a wallpaper in a public firmware.

Best Regards

As you can see above I was told a couple of different versions of answers. In truth, I'm just thankful someone is responding at this point. However, the responses have confused the issue a little and I would like some clarity. thanks.

James@yealink.com just sent me a message that states you do support it in a custom firmware. Since you advertised the background in every phone image on every sales website it would be beneficial to add the functionality to an available firmware or make the custom firmware available for download. There is no rational reason to not offer the ability to upload background images provided you control the image type, dimensions and weight of the upload. Either way, I implemented these phones in a boutique that was sold on the visual background contained in the advertising. Right or wrong, some people approve implementations based on how they look in their environment. Apple has built an empire on this premise. If it looks good then it sells. Please tell me this feature will be made available in a public firmware soon or that I can download the custom firmware. If not then please steer me towards RMA department and expect appropriate reviews where these items were ordered.

(08-25-2014 08:13 PM)Yealink_Cindy Wrote:  Hello All,

Sorry for the late. Sad
We really didn't support this function - change backgroud image. Sad

And from now on, we will try our best to guarantee all the questions can get feedback less in 48 hours. Smile
Thank you for your supporting our Yealink products all the time.