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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Odd issue when reaching auto-attendants (/showthread.php?tid=2206)
Odd issue when reaching auto-attendants - TPherigo - 08-07-2014 10:40 PM
I have a customer with a T22P phone who is having an odd issue. Anytime they reach an auto-attendant, they are unable to select any of the options using the phone's keypad. We have tried hitting # after the selection, but that did not help.
I can't find anything in any of the settings menus that seems to address the issue, and searching for answers about the problem has been less than helpful.
If anyone has any thought on this, they would be appreciated.
RE: Odd issue when reaching auto-attendants - Yealink Support - 08-20-2014 01:57 PM
Do you mean the # can't take effect when you reach an auto-attendant, like voice mail?
Please access to web ui->fetures->General Information->key as send, set the value to Disable. and try again.