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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: T19P_E2. Not showing IP Address when pressing ok (/showthread.php?tid=21221)
T19P_E2. Not showing IP Address when pressing ok - AC Telebusiness - 08-24-2016 03:11 AM
There is 7 of these in the office, all doing the same thing. Not showing the IP address when pressing OK. Only shows the firmware number.
How can I find the IP Address for a given phone?
RE: T19P_E2. Not showing IP Address when pressing ok - Lucia_Yealink - 09-09-2016 04:19 PM
hi Sir，
About your issue, please refer to the FAQ below to deal with it:
http://support.yealink.com/faq/faqInfo?id=77
RE: T19P_E2. Not showing IP Address when pressing ok - AC Telebusiness - 09-09-2016 04:25 PM
(09-09-2016 04:19 PM)Yealink_Lucia Wrote: hi Sir，
About your issue, please refer to the FAQ below to deal with it:
http://support.yealink.com/faq/faqInfo?id=77
The phones are working fine. I know they have an IP Address it is just that the information doesn't display when pressing OK as per the instructions.
RE: T19P_E2. Not showing IP Address when pressing ok - Lucia_Yealink - 09-09-2016 05:39 PM
Can you kindly to tell me what is the version of your firmware?
Please check can you find the ip address via press Menu->Status? If can, please provide the trace files (level 6 syslog, config.bin and pace trace) for us to analyze. You can send the files to my email(Lucia@yealink.com).
About how to get the trace files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
RE: T19P_E2. Not showing IP Address when pressing ok - AC Telebusiness - 09-09-2016 07:11 PM
Firmware is 53.80.98.2
As I am not onsite. The rest is a bit harder and might take some time.