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Unable to connect to remote Phonebook on W52P - Printable Version

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+--- Thread: Unable to connect to remote Phonebook on W52P (/showthread.php?tid=1997)

Unable to connect to remote Phonebook on W52P - Jeroen - 07-02-2014 05:19 PM

Hello All,

I am having some problems with connecting to a remote phonebook on the W52P

We are using
- 3CX v12 (multi tenant) PBX
- Yealink T46G phones
- Yealink W52P phones

Out Client wants to use remote Phonebook form the server.
The T46G works like a charm. Phonebook is loaded, if updatres automatically, or on demand if needed.

On the W52P, however, I put the same url as a remote Phonebook, but when I try to access it I get a "connection error!"
Both are manually provided;
The W52P is registered and working other wise.

The used URL for the hone book (some what altered to protect the innocent)$tUfF%/yealink_phonebook.xml

We can at the moment only use http and no https, but as stated, this is no problem for the T46G

[code]Base Firmware       :
Base Hardware       :
Handset Firmware  : (not upgradable apparently)
Handset Hardware :

I cannot upgrade the handset firmware. Trying to do so (using W52P Flasher program) I get the message "Oem Version Check disaffinity, Skip Update!"

P.S. I have found several other treads with an alike problem, but sadly did not find a solution.

RE: Unable to connect to remote Phonebook on W52P - Yealink Support - 07-08-2014 03:59 PM

Hi Jeroen,

Sorry for the inconvenience.
I have check your phone firmware version is Lydis customized version. Lydis is our distributor in Netherlands.
Would you please feedback your issue to Lydis directly? We have corresponding technical support to help you.