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Anon.Call Rejection, cannot disable - Printable Version

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+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: Anon.Call Rejection, cannot disable (/showthread.php?tid=19877)



Anon.Call Rejection, cannot disable - DJ_HiP - 08-08-2016 12:44 PM

I've just come across an issue with a W52P which is rejecting Anonymous calls when the setting is disabled.

I'm on the latest Firmware and I've updated the handset firmware too (Not that the handset should make any difference).

Code:
Firmware Version     25.73.0.40
Hardware Version     25.1.0.0.0.0.0

Something to note, on the handsets if you navigate to Settings you cannot see the 'Anon. Call Rejection' menu entry, so the handsets cannot change the setting either.

Any ideas?


RE: Anon.Call Rejection, cannot disable - complex1 - 08-13-2016 05:06 PM

Hi,

1. Are you sure 3CX does not reject the call?

2. Please factory default the base, reprovisioning and try again.


RE: Anon.Call Rejection, cannot disable - DJ_HiP - 08-15-2016 11:05 AM

(08-13-2016 05:06 PM)complex1 Wrote:  Hi,

1. Are you sure 3CX does not reject the call?

2. Please factory default the base, reprovisioning and try again.

This is direct to the SIP provider, no 3CX involved.


RE: Anon.Call Rejection, cannot disable - okulhealth - 09-03-2018 02:10 AM

I have the same issue,your sollution is not working for me PLEASE HELP Smile


RE: Anon.Call Rejection, cannot disable - DJ_HiP - 09-03-2018 03:01 AM

(09-03-2018 02:10 AM)okulhealth Wrote:  I have the same issue,your sollution is not working for me PLEASE HELP Smile

Hi,

This was fixed with a later firmware update for the handsets.

It was an odd issue, but updating the handset firmware corrected the rejection.

Code:
Firmware Version           26.73.0.30

It is available from the support site here; http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=25