4 bases not receive calls - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: Dect Phone Series (/forumdisplay.php?fid=6) +--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23) +--- Thread: 4 bases not receive calls (/showthread.php?tid=1934) |
4 bases not receive calls - bluetel - 06-23-2014 04:44 PM Hi We have installed 4 base with 4 dect. We work with 3cx v12 sp6, last template, and provisionned phone. When we try to join dect it ring only 1 time and it stop ringing. on 3cx when receive that "reason: User Requested" i don't see this bug when we work only with 1 base. tks for your help RE: 4 bases not receive calls - Yealink Support - 06-24-2014 11:47 AM Hi bluetel, Could you provide more detailed operations for us? 1.Did you register 1 handset on 1 base or more than one handset on 1 base? 2.What is the firmware version? 3.Do you mean the handset ring only 1 time when the coming call? thanks RE: 4 bases not receive calls - bluetel - 06-25-2014 04:56 AM hi tks for your reply My customer have 4 bases and 4 handset. All are on last firmware (handset and base)26.50.20 and 25.50.20 All handset are registered on 1 base, and can register to 3 others. When call is generated per 3cx, we can see sip trame go to all base. it ring on handset 1 time and next stop. only 1 ringing and next 3cx receive status from base -> busy or reason User Requested here the answer of base 23/06/2014 09:33:37:581 | Cancelling with: CANCEL sip:146@192.168.1.244:5064 SIP/2.0 Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-3345f329a124da79-1---d8754z-;rport Max-Forwards: 70 To: <sip:146@192.168.1.6> From: "xxxx"<sip:120@192.168.1.6:5060>;tag=001c6130 Call-ID: ZWI2MDIyODM2MWIzN2NiODMwOGU1YjYzY2E5Y2E5OWY. CSeq: 1 CANCEL Reason: SIP ;cause=200 ;text="User hangup" Content-Length: 0 see that : 23/06/2014 09:33:37:581 | Reason: SIP ;cause=200 ;text="User hangup" but my customer never hangup. tks advance for your help RE: 4 bases not receive calls - Yealink Support - 06-25-2014 09:45 AM Hi bluetel, Please try follow steps: 1.reset the base and handset, then register your handsets and account again. About how to reset the base, you can refer to the guide of DECT. >> here<< start page 44. 2.If the issue remain, please supply syslog level 6, config.bin and pcap and send to support@yealink.com or support.usa@yealink.com. How to Get the Correct Syslog, Config.bin and Trace thanks RE: 4 bases not receive calls - bluetel - 06-25-2014 08:01 PM Tks for your reply. We will change 3 other base per RT10 repeater. i see on log it's base with no connected handset which is send "User hangup". |