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Handsets not ringing for incoming calls - Printable Version

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+--- Thread: Handsets not ringing for incoming calls (/showthread.php?tid=1930)

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RE: Handsets not ringing for incoming calls - belias - 06-27-2014 05:54 PM

Sure - email has been re-sent to the wilson... address. FYI, I sent the one yesterday using the "EMAIL" button on the forum below Yealink Support.


Thanks,

Brian Elias


RE: Handsets not ringing for incoming calls - Wilson_Yealink - 09-27-2014 09:10 AM

Hi Brian,

Sorry for the delay. I am sorry to tell you I didn't receive you mail before. Could you please send your issue to wilson@yealink.com directly? I will check it.

thanks in advance.


RE: Handsets not ringing for incoming calls - Helia_Dar - 11-06-2014 08:08 AM

I'm having the same problem with phones not ringing and "syncronizing please wait" message. I'm on the current firmware as of Nov 1, 2014 for both the handsets and the base and have 4 handsets connected to the base

Any assistance would be helpful. I'm planning to update Time Interval (SRemoteNameFlashTime) to 1440 or higher as recommended in another post to help defer the syncronizing please wait message. The signal is strong at 3 of 4 bars to 4 of 4 bars.

Please help.


RE: Handsets not ringing for incoming calls - seth - 11-12-2014 04:18 AM

We are having the same issues did this ever get fixed?


RE: Handsets not ringing for incoming calls - blendedtech - 11-13-2014 12:02 PM

Add me to the list. I have the same issue as well. I have 4 handsets registered to the base and randomly one will not ring when a call comes in. I happens a handful of times a day.


RE: Handsets not ringing for incoming calls - James_Yealink - 11-17-2014 10:08 PM

Hi All,

Can you please try this handset firmware?

ftp://James:494qh65Z@ftp.yealink.com/firmware/W52P/26.50.0.31.rom

Regards,
James


RE: Handsets not ringing for incoming calls - justin.rampy@ringcentral.com - 11-18-2014 08:34 AM

I work for a cloud hosted PBX provider and we recently started selling the Yealink W52P with multiple handsets. I have a customer with the same issue using 4 handsets and have loaded the latest available firmware for both the base and the handsets as follows:
Base Firmware: 25.73.0.22
Handset Firmware: 26.73.0.12

The jury is out so far with my customer as we did this upgrade on 11-14-2014 and today is 11-17-2014. However, I can tell you from my lab phone using 3 handsets and the same above firmware loads, I have replicated the following results:
Result 1: Handset 1 did not ring on the first ring cadence but starting ringing in sequence with the other 2 handsets on the second ring cadence.

Result 2: Handset 3 did not ring for the first 2 ring cadences but then started ringing in sequence with the other 2 handsets on the third ring cadence.

I don't believe this to be environmental in nature as I can replicate these results no matter how far the handsets are from the base unit. I recommend that everyone with this issue validate if the handsets start ringing after a certain number of ring cadences. This has been my experience with this latest firmware, all the handsets will start ringing after 1 or more ring cadences. If that is also your experience, it is important to include that detail in the problem description. I would call this an intermittent "delayed ringing" of all handsets. If the handset(s) in question truly do not ring at all, that is different than what I am able to reproduce. Either way, this is definitely between the base unit and the handsets.


RE: Handsets not ringing for incoming calls - Wilson_Yealink - 11-18-2014 04:18 PM

Hi justin,

Would please test this handset firmware?

26.50.0.31

thanks


RE: Handsets not ringing for incoming calls - justin.rampy@ringcentral.com - 11-19-2014 08:22 AM

Hello,
I loaded the 26.50.0.31 firmware for the handsets and our base unit is still at 25.73.0.22. Test results are much better as far as inbound calls ringing all the handsets in a timely manner. The only thing I have noticed is that one of the 3 handsets we have does not ring at the exact same time as the other 2 handsets do but it starts ringing in the middle of the first ring cadence. So, there is a slight delay of 2-3 seconds before the call reaches the 3rd handset that did not ring at the same time the other 2 handsets rang.
-Justin


RE: Handsets not ringing for incoming calls - yealink - 12-05-2014 03:30 PM

I have seen this too, seams to be related the time it takes to pick the call up and how long it has rung for and have painfully reverted to 3.