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W52P Remote Phonebooks show no contacts - Printable Version

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W52P Remote Phonebooks show no contacts - construkted - 05-22-2014 04:43 PM

Hi everyone

I have been configuring Yealink T32G telephones with Asterisk/FreePBX and placing them at my clients offices. I have created 2 PHP files, places on the VoIP webserver. One file converts the Asterisk extensions into a phonebook XML format, usable by Yealink devices. The second file converts Asteridex contacts into a phonebook XML format for Yealink devices.

I have been linking these PHP files to the T32G telephones trough the web interface, and it has been working flawlessly. The files even have search capabilities, and when accessed from the phone work without any hassle.

Now, when I try to link exactly the same files in the W52P web interface, the two phonebooks do show up in my phone under "Remote Dir" but when selected, show "No contacts". How is this possible? If the remote directories work flawlessly on a T32G, the are supposed to work the same way on a W52P, or not?

Greetings
Niels


RE: W52P Remote Phonebooks show no contacts - Yealink Support - 05-27-2014 11:07 AM

Hi Niels,

Please upgrade your firmware to the latest one which have solved this issue.
You can refer to release notes of W52P.
Yealink W52P Release Notes


RE: W52P Remote Phonebooks show no contacts - construkted - 05-27-2014 04:20 PM

(05-27-2014 11:07 AM)Yealink Support Wrote:  Hi Niels,

Please upgrade your firmware to the latest one which have solved this issue.
You can refer to release notes of W52P.
Yealink W52P Release Notes

Will do. Thanks!


RE: W52P Remote Phonebooks show no contacts - construkted - 05-27-2014 07:35 PM

(05-27-2014 11:07 AM)Yealink Support Wrote:  Hi Niels,

Please upgrade your firmware to the latest one which have solved this issue.
You can refer to release notes of W52P.
Yealink W52P Release Notes

My Yealink W52P devices currently have firmware version 26.40.115.1 installed.
I have tried installing firmware version 26.50.0.20 through USB, exactly the way it has been documented in the guide. I run into a problem, however. The driver installs fine, but when I click "Upgrade", I receive an error similar to:
"OEM Version check disaffinity, skip upgrade!"
The upgrade doesn't start after that. I have tried this in both Windows 7 and Windows 8, and both give me the same error message.

Greetings
Niels


RE: W52P Remote Phonebooks show no contacts - Yealink Support - 05-28-2014 08:49 PM

Hi Niels,

Sorry. Your firmware is a custom firmware. Please contact your distributor for upgrading firmware.
Can you send your remote file to support@yealink.com? So my colleagures can test in office?