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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T48G Disposition Codes (/showthread.php?tid=1739)
T48G Disposition Codes - spirit.support - 05-13-2014 09:46 PM
I have the following configuration for ACD, and everything is working except Disposition Codes. They do not show up on the phones. Can you tell me what I have wrong? Also, the Unavailable Codes are working fine. I am using Broadsoft and the T48G is on Release 35.72.193.10.
################################################
## Broadsoft ACD ##
################################################
account.1.acd.enable = 1
account.1.acd.available = 1
account.1.acd.initial_state = 1
account.1.acd.unavailable_reason_enable = 1
#################################################
## Broadsoft Call Center ##
#################################################
account.1.call_center.call_info_enable = 1
account.1.call_center.show_call_info_time = 10
account.1.call_center.disp_code_enable = 1
account.1.call_center.trace_enable =
account.1.call_center.emergency_enable =
account.1.call_center.queue_status_enable = 1
account.1.call_center.queue_status_light_enable = 0
####################################################
## Broadsoft ACD Unavailable Codes ##
####################################################
account.1.reason_code.1 = 100
account.1.reason_code_name.1 = Personal
account.1.reason_code.2 = 200
account.1.reason_code_name.2 = Restroom
account.1.reason_code.3 = 300
account.1.reason_code_name.3 = Break
account.1.reason_code.4 = 400
account.1.reason_code_name.4 = Lunch
account.1.reason_code.5 = 500
account.1.reason_code_name.5 = Manager
####################################################
## Broadsoft ACD Disposition Codes ##
####################################################
account.1.bw_disp_code.1 = 10
account.1.bw_disp_code.name.1 = LD
RE: T48G Disposition Codes - spirit.support - 05-14-2014 02:35 AM
I knew this wasn't an easy question, but I figured someone would have an answer. Anyone??
RE: T48G Disposition Codes - Yealink Support - 05-14-2014 03:16 PM
Please don't forget to add below syntaxs.
--------------------------------------------
account.1.call_center.disp_code_enable= 1
account.1.sip_server_type = 2
--------------------------------------------
RE: T48G Disposition Codes - Yealink Support - 05-14-2014 03:17 PM
You can refer to more details in below quick guide.
Quick Setup Using Enhanced Call Center Features
RE: T48G Disposition Codes - BWuser - 02-23-2016 11:09 AM
Did you ever get this working?
I cannot get the button to display during call, also if used just calls the code not report it