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T22 Action Url to update the phone with callers name - Printable Version

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T22 Action Url to update the phone with callers name - PeteJoslin - 06-03-2016 10:11 PM

Hi

I'm looking to send a request to a server with the CLID, get a name back and display on the phone the name of the person. Got the outbound URL call working fine, need to update the phone with the name with a return payload from the incoming call url request.

Possible ?

Thanks

Pete


RE: T22 Action Url to update the phone with callers name - monikasharma - 06-07-2016 06:36 PM

Default is current caller number. valid phone number, Current caller's callerId. callerName, If set to a string, caller name will be set to this string value. ... The call will be controlled based on the XML returned from the action URL. true , false, true.


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RE: T22 Action Url to update the phone with callers name - PeteJoslin - 06-08-2016 01:59 AM

(06-07-2016 06:36 PM)monikasharma Wrote:  Default is current caller number. valid phone number, Current caller's callerId. callerName, If set to a string, caller name will be set to this string value. ... The call will be controlled based on the XML returned from the action URL. true , false, true.


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Hi & thanks for your reply.

We're returning this XML on the incoming call Action URL:

<YealinkIPPhoneTextScreen><Title>SUCCESS</Title><Text>Text To Display On Phone</Text></YealinkIPPhoneTextScreen>

but nothing gets displayed, would you know / have a sample XML as a return payload that will work ?

Thanks.
PJ


RE: T22 Action Url to update the phone with callers name - jmoore - 08-04-2016 06:49 PM

Hello,

Tenfold is a CTI solution that integrates various CRM to Yealink. They offer features such as screen pop up, click to call, advanced analytics plus more. You can check them out on the link below, sign up for a free trial and see if this works for you.

https://www.tenfold.com/integrations/yealink/