T46G and EXP40 Directed Call Pickup from BFL issues - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: T4x Series (/forumdisplay.php?fid=31) +--- Thread: T46G and EXP40 Directed Call Pickup from BFL issues (/showthread.php?tid=1563) |
T46G and EXP40 Directed Call Pickup from BFL issues - nickpl - 04-12-2014 06:01 AM I have a batch of T46G phones that I just bought. I have a EXP40 with each of them. I have turned on the option features.pickup.blf_visual_enable so that I get an on screen popup with one of the BLF monitored extensions gets a call. I am using this with Asterisk 1.8.26.1. The phones are running 28.72.0.1. I have set the features.pickup.direct_pickup_code = ** as is needed with Asterisk When I configure a BLF key on extension 4661 on the main phone screen (linekey) to extension 4660 and call 4660 from 4662 I get the message on the screen of 4661 showing that there is a call from 4662 to 4660 as expected. If I push pickup the phone dials **4660 and picks up the call. If I configure a BLF key on extension 4661 on the EXP40 (expansion_module) to extension 4660 and call 4660 from 4662 I get the message on the screen of 4661 showing that there is a call from 4662 to 4660 as expected. however, when I push pickup the phone only dials ** (not **4460) and cannot pick up the call. Is there something different I have to do on the EXP40 or is this a bug? Thank you, -Nick RE: T46G and EXP40 Directed Call Pickup from BFL issues - Yealink Support - 04-12-2014 11:17 AM I can't reproduce your issue in my T46G+EXP40 with asterisk. The pick up function can work well. ------------------------ #!version:1.0.0.1 ##It enables or disables the phone to display the DPickup soft key when the phone is in the pre-dialing screen. ##0-Disabled,1-Enabled. ##The default value is 0. features.pickup.direct_pickup_enable = 1 ##It configures the directed call pickup code. ##The default value is blank. features.pickup.direct_pickup_code = ** ------------------------ 1. Please reset to factory and test again. 2. If it is a BUG, please ask your distributor for help. They can submit your bugs to the corresponding tehcnial specialist. Forum isn't an official technical support module of Yealink. RE: T46G and EXP40 Directed Call Pickup from BFL issues - nickpl - 04-12-2014 09:42 PM (04-12-2014 11:17 AM)Yealink Support Wrote: I can't reproduce your issue in my T46G+EXP40 with asterisk. The pick up function can work well. Thank you for the fast response. Following you suggestions I tried factory resetting the phone and from the webpage for the phone added my SIP account, enabled direct pickup and set the pickup code to **. I also enabled Visual Alert for BLF Pickup as that is the feature I am having issues with. I then added one BLF to the linekey and tested and the visual alert feature worked, I was able to pickup the call from the on screen popup. I then removed it from the linekey and setup the BLF on the expansion_module and the visual alert failed to pick up the call correctly (again only dialing ** instead of **4660). I made no other changes to the config of the phone. Again its only the visual alert that is failing, otherwise direct pickup works correctly on both the linekey and expansion_module. If you have any other thoughts I would appreciate it, I can't understand what I'm doing differently than you, but if the Visual Alert for BLF Pickup can pick up a call from an extension monitored on the EXP40 for you then I must be doing something wrong. I will keep trying. Thank you very much for your help! RE: T46G and EXP40 Directed Call Pickup from BFL issues - Yealink Support - 04-15-2014 09:05 AM Sorry. It seems that you need to cancle the visual alert prompt first then press BLF key to pick up the call. |