Yealink Forums
Bad Call Quality on T23G-Chopped voice - Printable Version

+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: Bad Call Quality on T23G-Chopped voice (/showthread.php?tid=13512)



Bad Call Quality on T23G-Chopped voice - avayax - 03-23-2016 07:28 PM

We have significant issues with call quality on our T23G phones.
People describe it as voice dropping out when two people start talking over each other.
Something that usually happens with non full duplex phones. Why could that be happening?

When doing an echo test to my Asterisk server (*43) and I make a continuous sound, which should be played back to me, the sound comes back in pieces, i.e. sound - short pause - sound, instead of continuous.

We have a fleet of T23G on the latest firmware and many people report that problem.

This is not happening from my T20P.


RE: Bad Call Quality on T23G-Chopped voice - Klaus_Yealink - 03-24-2016 05:14 AM

please reset the phone,then test again.after that,if this issue still exist,Please send the level 6 system log, config.bin file and PCAP traces to

support@yealink.com.

About how to get these files, please refer to this FAQ:

http://support.yealink.com/faq/faqInfo?id=311